Frequently Asked Questions

At Vaikobi, your success is our priority. Whether you need detailed product information, assistance with a bespoke order, or guidance through our platform, our dedicated team is on standby to provide you with the support and insights you require.

  1. General FAQs
  2. Shipping + Returns FAQs
  3. Product FAQs
  4. Sport FAQs
How long will it take to get my order?

The time it takes to receive your Vaikobi order depends on where you live. Please check the tracking number provided in your confirmation email. For a list of approximate delivery times click here.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You'll be asked to select a delivery method during checkout.

Do you ship to my country?

Vaikobi sends products to ocean addicts all over the world! Shipping costs apply to orders under $200 AUD, $200 USD and 200 EUROS, which are calculated before you check out. Read more about our shipping policy here.

Can I return my Vaikobi product?

We want our customers love their Vaikobi products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

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