Frequently Asked Questions

At Vaikobi, your success is our priority. Whether you need detailed product information, assistance with a bespoke order, or guidance through our platform, our dedicated team is on standby to provide you with the support and insights you require.

  1. General FAQs
  2. Shipping + Returns FAQs
  3. Product FAQs
  4. Sport FAQs
  5. Sustainability FAQs
What is the EU right of withdrawal?

EU consumer law gives customers living in and ordering from the European Union (EU), the right to withdraw from an online purchase within 14 days of delivery, without needing to provide a reason.

Use the withdrawal button on this page to get started — no login required. Please note that withdrawal is for refunds only; for exchanges or store credit, email [email protected].

Items must be returned to Vaikobi HQ in Australia at your own cost — we recommend a tracked service. If your order hasn't yet been dispatched, we'll cancel it and process your refund straight away. Refunds are processed within 14 days of us receiving your items back.

How long will it take to get my order?

Vaikobi ships from our headquarters in Sydney Australia. The time it takes to receive your Vaikobi order depends on where you live. Please check the tracking number provided in your confirmation email. For a list of approximate delivery times click here.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You'll be asked to select a delivery method during checkout.

Do you ship to my country?

Vaikobi sends products to ocean addicts all over the world! Read more about our shipping policy here.

Can I return my Vaikobi product?

We want our customers love their Vaikobi products, but if you do need to return an order, we’re happy to help. See our return page to get started.

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