SHIPPING INFORMATION
IMPORTANT NOTE: All orders are shipped from Sydney, Australia. All Import Duties and Local taxes are the responsibility of the purchaser unless otherwise stated.
Australia and New Zealand
  • All orders over AUD200 will be shipped free of charge (delivery within 1-4 days).
  • Orders under AUD200 can choose standard shipping for $12.50
  • Express Post shipping for Australian Customers is available for orders placed before 12.30PM each day for $18

Asia Region
  • All orders over AUD200 will be shipped free of charge (delivery within 4-10 days)
  • All orders under AUD200 will be charged AUD $20 delivery in 4-10 days

*Asia region includes: Japan, South Korea, Hong Kong, Singapore, Thailand & Malaysia

United States of America
  • All orders over USD200 will be shipped free of charge (delivery within 4-5 days).
  • All orders under USD200 will be charged AUD$20 (equivalent value in USD)
Canada

Orders over CAD $200 please select either:

  • DHL International Shipping (3-8 days) with duties PRE PAID for AUD$30 (equivalent in CAD) or
  • International Free Shipping, duties NOT pre paid (3-8 days)

Orders under CAD $200 please select either:

  • DHL International Shipping (3-8 days) with duties PRE PAID for AUD $45 (equivalent in CAD) or
  • International Shipping, duties NOT pre paid (3-8 days) for AUD $25 (equivalent in CAD)
Europe
  • All orders over EUR200 will be shipped free of charge (delivery within 4-10 days).
  • All orders under EUR200 will be charged AUD $20 (equivalent value in EUR) delivery in 4-10 days
United Kingdom
  • All orders over GBP200 will be shipped free of charge (delivery within 4-10 days)
  • All orders under GBP200 will be charged AUD $20 (equivalent in GBP) delivery in 4-10 days
Orders to Israel, South America, Caribbean, South Africa and other regions

For orders to these regions, please contact sales@vaikobi.com for a quote.

Vaikobi Travel Bags

Please note that shipping Vaikobi travel bags to some regions may incur additional shipping costs. Please contact sales@vaikobi.com for a quote.

Questions about shipping?

If you have any questions or special requests about shipping, please leave a comment in your order or contact sales@vaikobi.com

FAQs
How long will it take to receive my Vaikobi order?

The time it takes to receive your Vaikobi order depends on where you live.

Please check the tracking number provided in your confirmation email. For a list of approximate delivery times click here.

Do you ship to my country?

Vaikobi sends products to ocean addicts all over the world! Shipping costs apply to orders under $200 AUD, $200 USD and 200 EUROS, which are calculated before you check out.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You'll be asked to select a delivery method during checkout.

Can I return my Vaikobi product?

We want our customers love their Vaikobi products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.