CAREERS | VAIKOBI

Keen to get on board with Vaikobi? We're looking to grow our energetic, talented, motivated, watersports-loving team. Please apply to one of the jobs listed below, via our contact form.

Customer Service & Logistics Co-ordinator

Vaikobi | Warriewood, NSW

Due to an internal promotion and ongoing growth, Vaikobi has an immediate opening for a Customer Service and Logistics Co-ordinator.

This is a fast-paced role suited to someone who loves being busy and thrives in a dynamic environment. Based at our Warriewood HQ, you'll report to the Sales Operations Manager and work closely with our customer service and warehouse team.

You'll need confident communication skills, strong problem-solving ability, and a solid understanding of shipping and logistics. This last one is fundamental to the role. 

Above all, you'll be a team player who enjoys working in a business that services customers around the world, every day.

An interest in watersports isn't mandatory, but it certainly helps.

What you'll be doing

Customer Service:  Handle customer enquiries covering product info, sizing, order tracking, and shipping. Resolve issues where you can, and escalate the rest.

Shipping & Logistics: Coordinate domestic and international shipments end to end: recommend the right courier, process and dispatch orders on time, and follow up on delivery or freight issues.

Dealer Support: Obtain freight quotes, book carriers, and prepare commercial invoices and export documentation for international orders, keeping everything compliant with customs and courier requirements.

Warehouse & Team Support: Pitch in with light warehouse and packing duties as needed, and collaborate across the team to keep things running smoothly.

What we're looking for

  • Customer service experience, ideally across both wholesale/dealer and direct-to-consumer
  • Strong written and verbal communication skills
  • Excellent organisation and time management
  • Confidence with business systems — email, spreadsheets, order management, e-commerce platforms
  • Customer-focused, detail-oriented, reliable, and proactive
  • A collaborative team player who's comfortable in a fast-moving environment
  • An interest in watersports is a bonus, not a requirement

Hours & Renumeration

  • 8.30-2.30pm Monday- Friday (30 hour week)
  • We offer a competitive salary based on experience
  • Gear allowance 

Please send your CV & application to: [email protected]

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P/T ROLE: GRAPHIC DESIGNER, SYDNEY

You will work alongside the Vaikobi Creative Director to ensure marketing communications and product imagery is of a world-class standard.

You are proficient with a camera, high-end fashion retouching in photoshop, layouts in Illustrator, and other online design tools.

Proven experience in product retouching, photo shoots, graphic design for e-commerce, and proficiency in design software is essential. Knowledge of email marketing design is a bonus.

Looking to hire part time on a project basis.

To apply please email [email protected]

  • Email Us

    [email protected]

  • Call or text

    +61 410 550 781

  • Office Address

    BY APPOINTMENT ONLY - 37/6 Jubilee Ave Warriewood NSW 2102 Australia

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FAQs
Do you have a showroom?

Our Headquarters is located on Sydney's Northern Beaches, Australia. We ship orders from here, so if you want to try on a product, we suggest heading to your nearest Vaikobi stockist.

How does Vaikobi gear fit?

We do our best to ensure our watersports gear fits true to size, but please check our detailed size guide page before you decide which size to purchase.

How long will it take to get my order?

The time it takes to receive your Vaikobi order depends on where you live. Please check the tracking number provided in your confirmation email. For a list of approximate delivery times click here.