Vaikobi is committed to creating high quality watersports gear.
We want our fellow ocean addicts to be 100% happy with their purchase. So if something is not quite right, here's what you can do:
Returning a retail (physical store) purchase:
If you bought your Vaikobi product from an authorised Vaikobi dealer, please take your purchase back to the shop and they will happily arrange your exchange or refund. Please note that their terms and conditions for returns may be different to ours.
Returning an online order:
If you purchased your item from www.vaikobi.com you must initiate the return of your item within 14 days of receiving of your order. You will need your order number, which can be found on your order confirmation email or on the delivery packaging.
We are happy to exchange or refund a product provided it is returned to us in fully resalable condition. If this is not the case, we reserve the right to refuse a refund or exchange on the item.
Customers are responsible for the cost of returning the product to Vaikobi. We have returns hubs in Europe, NZ, Australia and U.S.A, depending on where we have shipped it from initially.
We will cover the cost of shipping the exchange back to you.
Returns from Australia, USA or Canada:
Customers based in Australia, the United States and Canada wishing to return a product bought from our online store should click here to easily arrange returns for refund or exchange.
If you have any issues with the returns portal please email us at customerservice@vaikobi.com
Returns from the rest of the world:
Please contact us at customerservice@vaikobi.com to let us know your order number and what items you would like to return or exchange.
We will provide further instructions by email as details vary depending on your location.
Faulty / Damaged or Defective products:
- If there is a fault in the quality of workmanship or fabrication of your Vaikobi product, we will replace it at our cost no matter where you are in the world.
- If you bought your Vaikobi product from an authorised Vaikobi dealer, please take your purchase back to the shop and they will arrange the exchange with you.
- If you purchased your item from www.vaikobi.com please submit your return request here.
- You will need your order number, which can be found on your order confirmation email or on the delivery packaging. Please give us some information about the problem in the notes section and provide photos to help us understand the issue. This will help speed up our response to you. We will be in touch to discuss next steps.
Vaikobi Customer Service:
Our customer service team is located in Australia. We operate standard business hours Monday to Friday.
If you are an international customer, please keep in mind that time differences may affect how quickly you receive our response to your email or online return submission.
Email: customerservice@vaikobi.com
FROM THE WAVES TO THE WIND.
THIS IS VAIKOBI.
FROM THE WAVES TO THE WIND.
THIS IS VAIKOBI.
FROM THE WAVES TO THE WIND.
THIS IS VAIKOBI.
FROM THE WAVES TO THE WIND.
THIS IS VAIKOBI.
FROM THE WAVES TO THE WIND.
THIS IS VAIKOBI.
FROM THE WAVES TO THE WIND.
THIS IS VAIKOBI.
FROM THE WAVES TO THE WIND.
THIS IS VAIKOBI.
FROM THE WAVES TO THE WIND.
THIS IS VAIKOBI.
FROM THE WAVES TO THE WIND.
THIS IS VAIKOBI.
FROM THE WAVES TO THE WIND.
THIS IS VAIKOBI.