Vaikobi Returns and Refunds Policy

Vaikobi are committed to creating the high quality watersports garments, and want to ensure every ocean addict around the world is 100% happy with their purchase. Here's what you can do if you need a return or refund on a Vaikobi product:

Returns and Exchange procedures

Should you wish to return anything bought from us, we will be happy to exchange or refund a product provided it is in a fully resalable condition.

If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund or exchange on the item.

Goods should be returned to the place of purchase, the stockist or online:

Retail Purchase Returns

If you bought your Vaikobi product from an authorised Vaikobi dealer, please take your purchase back to the shop and they will happily arrange your exchange or refund. Please note that their terms and conditions for returns may be different to ours.

Australian Domestic Returns

Domestic customers wishing to return a product should visit this page for easy seamless returns through AusPost. Simply follow the instructions and drop your purchase at any LPO or any participating retail outlet.

For exchanges or replacements of your purchase, please email customerservice@vaikobi.com once you have submitted your parcel to AusPost to let us know what you'd like to swap for.   

International Returns by Post

1. If you purchased your item from www.vaikobi.com, you must return your item within 14 days of receiving of your order.

2. The goods must not have been used, washed, or damaged in any way.

3. You must contact Vaikobi Customer Service at  customerservice@vaikobi.com and obtain a return authorisation form to attach to your original invoice to ship back to us.

Vaikobi Return Location

On receipt of your return request, we will direct you to return your order to your closest geographical Vaikobi location.

Warranty Policy

Should there be a fault in the quality of workmanship or fabrication of your Vaikobi product, Vaikobi will replace the faulty item at our cost.

  1. Please contact Vaikobi Head office customerservice@vaikobi.com to obtain a return authorisation form and instructions on how to return the garment for assessment and replacement.
  2. Once a return authorisation form is acquired, please ship the garment, including the corresponding email to the location directed by our customer service team. 

UNISEX / MENS - METRIC SIZES

Size HEIGHT (CM) WEIGHT (KG) CHEST (CM) WAIST (CM) HIPS (CM)
XXS   161 167  54 58 76 81 62 66 78 82
XS   165 172  56 63 82 87 66 70 82 89
S   169  176  61 68 88 96 71 76 90 96
M   174 181  66 73 97 104 77 85 97 102
L   178  185  76 85 106 114 86 95 103 108
XL   183  190  86 95 116 122 96 105 109 115
XXL   187  194  96 105 124 132 106 114 116 122

UNISEX / MENS - IMPERIAL SIZES

Size HEIGHT (Feet + Inches) WEIGHT (Pounds) CHEST (Inches) WAIST (Inches) HIPS (Inches)
XXS   5'3"  5'6"  119 128 30 32 24.5 26 30.5 32.5
XS   5'5"  5'8"  123 139 32 34.5 26 27.5 32.5 35
S   5'7"  5'9"  135 150 34.5 38 28 30 35.5 38
M   5'9"  5'11"  146 161 38 41 30 33.5 38 40
L 5'10"  6'8"  168 187 41.5 45 34 37.5 40.5 42.5
XL 6'  6'3"  190 209 45.5 48 38 41.5 43 45.5
XXL 6'2"  6'4"  121 232 49 52 41.5 55 45.5 48

YOUTH - METRIC SIZES

Size

HEIGHT (CM)

WEIGHT (KG) CHEST (CM) WAIST (CM)     HIPS     (CM)
Y-S 132 139 30 34 60 65 56 61 68 72
Y-M 140 148  33 39 65 71 61 68 72 78
Y-L 147 155  40 47 70 76 67 73 77 84
Y-XL 152 162 47 54 75 82 72 79 83 89

 

YOUTH - IMPERIAL SIZES

Size

HEIGHT (IN)

WEIGHT (LB) CHEST (IN)

WAIST (IN)

    HIPS     (IN)
Y-S 4'3" 4'8" 66 75 24 26 24 26 27 28
Y-M

4'5"

4'8"  73 86 26 28 26 28 28 31
Y-L

4'8"

5'  88 104 28 30 28 30 30 33
Y-XL 5' 5'4" 104 119 30 32 30 32 33 35

Fit Tips

If one of your body measurements is in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit. If your body measurements for hips and waist correspond to two different suggested sizes, order the one indicated by your hip measurement.

How To Measure

WAIST: Measure around the narrowest part (typically where your body bends side to side), keeping the tape horizontal.
HIPS: Measure around the widest part of your hips, keeping the tape horizontal.
CHEST: Measure the fullest area of your chest. Stand up straight and breath normally.

 

 

Vaikobi size guide