Vaikobi Returns and Refunds Policy
Vaikobi are committed to creating high quality water sports garments. We want our fellow ocean addicts to be 100% happy with their gear.
If something is not quite right, here is how to return a Vaikobi product…
- Goods should be returned to the place of purchase.
- They must not have been used, washed, or damaged in any way.
Returning a retail (physical store) purchase:
If you bought your Vaikobi product from an authorised Vaikobi dealer, please take your purchase back to the shop and they will happily arrange your exchange or refund. Please note that their terms and conditions for returns may be different to ours.
Returning an online order:
If you purchased your item from www.vaikobi.com you must initiate the return of your item within 14 days of receiving of your order. You will need your order number, which can be found on your order confirmation email or on the delivery packaging.
We are happy to exchange or refund a product provided it is returned to us in fully resalable condition. If this is not the case, we reserve the right to refuse a refund or exchange on the item.
Customers are responsible for the cost of returning the product to Vaikobi. We have returns hubs in Europe, UK, NZ, Australia and U.S.A.
We will cover the cost of shipping the exchange back to you.
Returns from Australia, USA or Canada:
Customers based in Australia, the United States and Canada wishing to return a product bought from our online store should click here to easily arrange returns for refund or exchange.
If you have any issues with the returns portal please email us at firstname.lastname@example.org
Returns from the rest of the world:
Please contact us at email@example.com to let us know your order number and what items you would like to return or exchange.
We will provide further instructions by email as details vary depending on your location.
Faulty / Damaged or Defective products:
If there is a fault in the quality of workmanship or fabrication of your Vaikobi product, we will replace it at our cost no matter where you are in the world.
If you bought your Vaikobi product from an authorised Vaikobi dealer, please take your purchase back to the shop and they will arrange the exchange with you.
If you purchased your item from www.vaikobi.com please submit your return request here.
You will need your order number, which can be found on your order confirmation email or on the delivery packaging. Please give us some information about the problem in the notes section and provide photos to help us understand the issue. This will help speed up our response to you. We will be in touch to discuss next steps.
Vaikobi Customer Service:
Our customer service team is located in Australia. We operate standard business hours Monday to Friday.
If you are an international customer, please keep in mind that time differences may affect how quickly you receive our response to your email or online return submission.