Returns
We’re committed to selling high-quality products we know you will love and that will enhance your performance and enjoyment on the water!
There may be an occasion when you need to exchange or return your order. We recommend that you keep your order number, which can be found on your order confirmation email or on the delivery packaging, as you will need it as proof of purchase in the event of any after-sales queries.
Returns and Exchange procedures
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to exchange or refund a product provided it is in a fully resalable condition.
If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund or exchange on the item.
Goods should be returned to the place of purchase:
Stockists Purchase Returns
If you bought your Vaikobi product from an authorised Vaikobi dealer, please take your purchase back to the shop and they will happily arrange your exchange or refund. Please note that their terms and conditions for returns may be different to ours.
Online Returns by Post
1. If you purchased your item from www.vaikobi.com, you must return your item within 14 days of receipt of your order.
2. The goods must not have been used, washed, or damaged in any way.
3. You must contact Vaikobi Customer Service at sales@vaikobi.com and obtained a return authorisation form to attach to your original invoice to ship back to us.
Vaikobi Return Location
On receipt of your return request, we will direct you to return your order to your closest geographical Vaikobi location in Australia, North America or Europe.
Warranty Policy
Should there be a fault in the quality of workmanship or fabrication of your Vaikobi product, Vaikobi will replace the faulty item at our cost.
- Please contact Vaikobi Head office, sales@vaikobi.com, to obtain a return authorisation form and instructions on how to return the garment for assessment and replacement.
- Once a return authorisation form is acquired, please ship the garment, including the corresponding email to the location directed by our customer service team.
